Customer Success Manager

Customer Success Manager

Customer Success Manager
Boston MA
Posted 2 years ago

Overview
• High growth Series C company just secured their biggest round of financing ($25MM+) based on outstanding product performance and continued 100% YoY growth looking to expand their team of Customer Support Engineers
• Their SaaS platform and products help large enterprise companies accelerate the pace and limit the risks associated with digital transformation
• Their SaaS product has great 3rd party validation and is well recognized by both Gartner and Forrester
• They enjoy compelling use cases and a blue-chip list of Fortune 500 clients that rely on their SaaS technology

Responsibilities
• Collaborate with Sales, Marketing and Product Development
• Care of customer accounts and ensuring continuous communication with customers
• Ensuring a smooth onboarding of new customers

Required Skills
• MUST HAVE 4+ years of experience
• Technical aptitude (platform/power user)
• SaaS experience
• Knows how to create value
• Must be very articulate and well spoken
• Trusted advisor

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Posted By

Sterling Point